Terms & Conditions

At the time of placing your order, you will need to accept these Terms & Conditions. Choose a section below for more information. If you cannot find the information you are looking for or you wish for clarification of any of the points below please contact us at consolidair@btconnect.com 

Our terms and Conditions of business are as follows:

A. In these conditions “we”, “us” and “our” refer to Consolidated Power Tools Limited (CPT Ltd) Company Number 3036393. You can write to us at Unit 15 & 16 The Timber Yard, East Moors Road, Cardiff CF24 5EE. You can contact us on Tel: 02920 480811.

B. We reserve the right not to accept any order. Once we have accepted an order, a contract will come into force, on the terms and conditions set out below. 

C. We will try to deliver your goods as soon as practicable. You should tell us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date that we give you. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within thirty days of your order, you may cancel your order and get a full refund for those goods. 

D. When your goods have been received, you should check them as soon as possible, and let us know within 5 working days of receipt if there are any problems. Please retain all packaging until you are satisfied with the goods. Should the goods be taken out of their packaging and used cannot be returned for refund, unless faulty.Should the goods be found as faulty, please contact us before returning the goods so that we can discuss or organize a replacement. You will be responsible for any loss or damage to the goods whilst in your care.

E. All warranty repairs should be returned to us at the customer’s expense together with proof of purchase. If the product meets with the manufacturer’s warranty requirements it will be repaired and returned at no cost to the customer. We reserve the right to refuse a warranty claim if the product has been abused or does not fall under the manufacturer’s requirements. Payment of goods will be in full before dispatch. Goods that are "build to order" will require payment in advance of ordering. Payment methods are as follows:

1. Credit Card payment from a UK based address only via World Pay or PayPal.

2. Over sea orders/shipments (where the billing and delivery address is different) will only be accepted via BACS or Bank Transfer, if addresses are the same, Consolidated Power Tools Limited may still request payment via a BACS or Bank Transfer.

F. Details of our delivery charges are shown under Delivery and Shipping Information.

G. All goods will remain our property until full payment has been made and accepted.

H. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer’s prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product. 

I. The information and advice contained in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods and follow them carefully at all times.

J. You can cancel your order for any reason and get a full refund at any time providing the goods have not been despatched for delivery. However should to goods have been despatched there will be a 30% re-stocking charge for any goods returned through no fault of CPT Limited (see Returns & Refunds Procedure below).

K. Carriage charges are non-refundable.

1. You can only exercise this right to return your order if the goods are unused and in a re-saleable condition and you have retained the packaging;

2. You must return the goods to us at your own cost to the address in Clause A of these conditions (unless we are at fault, in which case we will arrange collection); 

3. You must take care to ensure the goods are not damaged in the meantime; and

4. If you do not return the goods as required, we may charge you the costs of recovering them ourselves.

M. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.

N. Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property. 

O. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.